3 replies to this topic

[jland]

Is Trumba having some technical problems today.

I have tried three times today to import events and have had no luck...

I get the screen where you can upload the file, I browse to find it, then click on Next... I then select to add these events to my main calendar instead of creating a new calendar or a subcalendar. I click Next...

so far so good, but instead of sending me to the screen to Map the fields, I am sent back to the screen where you upload the file... ??? I haven't changed anything about the format I have been using to upload events and have always used an .XLS spreadsheet...

Any thoughts??? Thanks for your help!

[Jill]

Hi jland,
I'm sorry I didn't get to you sooner! Are you still having problems with this? I was able to import an XLS just now, but I have some ideas for things to try:

• Try a different XLS file, or create a simple test file to see if it works.
  
• Open the file and make sure the data is all lining up correctly (i.e., all the info is in its correct column), no start times are later than end times, and that the data looks ok in general.
  
• If you can (or if applicable), export the original data again, open the file in Excel to make sure it's ok, and try again.
  
• Might sound weird, but if nothing else works, select the time columns and check the time format. Maybe try a different but similar one. For example, if the time is in 24-hour format, try using AM/PM format, or vice-versa. I'm not sure if this makes a difference, but in the long-ago past, we've been able to resolve some import issues by changing time format, although I'm sorry I can't remember the details about why this helped.

Let me know if any of these tests gives you any more info.

Jill / Trumba UA

[jland]

Hey Jill,

Thanks for your reply...

Unfortunately, trying all that you have suggested so far does not seem to help. I still can never get the system to allow me to the Field Mapping screen.

I have tried an entirely different spreadsheet. Changed date formats. Looked over all data to make sure it looked alright. And still no luck.

I can't explain this because this exact same process I am using is one that I have been using to upload all the events and I have never had a problem until this time.

I even tried changing this information format to TXT with no luck... then I tried TXT data file with a web address... again nothing...

Any other suggestions???

Thanks again.

Edited by jland, 29 January 2007 - 12:54 PM.

[Jill]

Hi jland,
I created a new file and tried this again, and I was able to get the same behavior. The next thing you can try is to go through the import process again, and this time, instead of clicking the Next button to go to the next step, click the step number above the form. When I did this and got to the map fields step, there was an error on the page saying I didn't have a start date column. So I went back to the file, added start dates, imported again, and this time clicking Next took me through all of the steps.

What I'm hoping is that you get the same thing -- some kind of error in the file that Trumba will tell you about on the map fields page, which you can fix and then import successfully. OR, that there's nothing wrong with the file, but clicking the step numbers instead of the Next button will let you go through all the steps successfully.

Good luck, and let me know!

Jill / Trumba UA