One of my top-level calendars is missing.
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One of my calendars is missing
Started by niskypto, May 02 2007 10:32 AM
2 replies to this topic
#2
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- Trumba Community Member
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- 25 posts
Member
Posted 03 May 2007 - 05:44 AM
Customer support? Humm...
We had an old ical backup and rebuilt the calendar. It turns out one of our calendar editors deleted it while trying to hide (close) it from the main view. So, why not have a back-up solution? How about a trash-bin approach where items expire after decomposing there for a few days, while others on the top can be fished out (in the case of a mistake).
We had an old ical backup and rebuilt the calendar. It turns out one of our calendar editors deleted it while trying to hide (close) it from the main view. So, why not have a back-up solution? How about a trash-bin approach where items expire after decomposing there for a few days, while others on the top can be fished out (in the case of a mistake).
#3
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- Trumba Community Expert
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- 89 posts
Advanced Member
- Location:Trumba
Posted 03 May 2007 - 02:37 PM
Hi Niskypto,
Have you already successfully recreated the top-level calendar? Are you still in need of assistance?
We will look into what our options might be in regards to back-up data. We currently expect people to export their event data regularly as part of the back up process, but I hear you about having some type of interim trash bin for deleted calendars. I'll look into your suggestion.
Regards,
Nancy / Trumba Support
p.s. In the case of a pressing issue such as a calendar gone missing in the future, you might also consider sending email to support at corp.trumba.com.
Have you already successfully recreated the top-level calendar? Are you still in need of assistance?
We will look into what our options might be in regards to back-up data. We currently expect people to export their event data regularly as part of the back up process, but I hear you about having some type of interim trash bin for deleted calendars. I'll look into your suggestion.
Regards,
Nancy / Trumba Support
p.s. In the case of a pressing issue such as a calendar gone missing in the future, you might also consider sending email to support at corp.trumba.com.
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