i'd really like to use your service but when i try to sign up for a free trial OR to buy a new account i get sent to
https://www.trumba.com/t.aspx?e=CgCHrEXxTPC...CZWg!!X
& told "Your Trumba OneCalendar subscription is already up to date and is not yet up for renewal."
0
I'm stuck!
Started by getzlerl, Mar 01 2006 05:34 PM
6 replies to this topic
#2
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- Trumba Community Expert
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- 1,243 posts
Moderator
- Location:Seattle, USA
Posted 01 March 2006 - 05:51 PM
Hi getzlerl,
It sounds like one of your attempts to sign up as been successful and that you actually have an account. Are you able to sign in to the account? Just to clarify, to sign in to your account, you have to first click the blue Sign In button in the upper-right corner of the Trumba Home page. That takes you to the page for signing in to your existing account.
I hope I understood this correctly. If you have an account and are able to sign in, but you're trying to purchase a subscription and getting an error, please let me know. I'm sorry for the confusion!
Jill / Trumba User Assistance
It sounds like one of your attempts to sign up as been successful and that you actually have an account. Are you able to sign in to the account? Just to clarify, to sign in to your account, you have to first click the blue Sign In button in the upper-right corner of the Trumba Home page. That takes you to the page for signing in to your existing account.
I hope I understood this correctly. If you have an account and are able to sign in, but you're trying to purchase a subscription and getting an error, please let me know. I'm sorry for the confusion!
Jill / Trumba User Assistance
#3
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- Trumba Community Member
- 3 posts
Posted 01 March 2006 - 06:47 PM
i do understand your reply. thank you so much for your prompt assistance.
however, that doesn't seem to be the case, as i requested a "Password Reset Email" & received "The email address entered was not found."
however, that doesn't seem to be the case, as i requested a "Password Reset Email" & received "The email address entered was not found."
#4
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- Guests
Posted 01 March 2006 - 07:42 PM
I am also having the same problem. I've never even been to your site before; today was the first I've heard of you. I get the same error as described below.
When I click on "buy a new account", it simply goes back to the same screen:
Your account is already up to date.
Your Trumba OneCalendar subscription is already up to date and is not yet up for renewal.
· Buy a new account.
· Return to your Trumba OneCalendar.
Tried disabling NAV, thinking that might be a problem, and starting in a new browser window -- no effect.
When I click on "buy a new account", it simply goes back to the same screen:
Your account is already up to date.
Your Trumba OneCalendar subscription is already up to date and is not yet up for renewal.
· Buy a new account.
· Return to your Trumba OneCalendar.
Tried disabling NAV, thinking that might be a problem, and starting in a new browser window -- no effect.
getzlerl, on Mar 1 2006, 07:34 PM, said:
i'd really like to use your service but when i try to sign up for a free trial OR to buy a new account i get sent to
https://www.trumba.com/t.aspx?e=CgCHrEXxTPC...CZWg!!X
& told "Your Trumba OneCalendar subscription is already up to date and is not yet up for renewal."
https://www.trumba.com/t.aspx?e=CgCHrEXxTPC...CZWg!!X
& told "Your Trumba OneCalendar subscription is already up to date and is not yet up for renewal."
Edited by Deryn98431, 01 March 2006 - 07:47 PM.
#6
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- Trumba Community Expert
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- 420 posts
Advanced Member
Posted 02 March 2006 - 05:56 PM
Just an update, we did have a glitch with being able to sign up for new free trials. It was taken care of, as of this morning. Hope anyone affected will try again.
Regards,
Anne / Trumba Support
Regards,
Anne / Trumba Support
#7
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- Trumba Community Member
- 3 posts
Posted 03 March 2006 - 07:43 AM
Indeed . . . Looks like it's working now.
Thank you.
Thank you.
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