[font=Arial][size=1][edited by Jill to unformat email address]
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Converting one of f free calendars to paid account
Started by igenr8, May 02 2006 04:09 PM
3 replies to this topic
#1
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- Trumba Community Member
- 9 posts
Posted 02 May 2006 - 04:09 PM
I have a school calendar which I created. The school likes it. Trumba support said they ahve a tool to convert the one old free account to the new paid account so the team can work on it. They said I should create the new account which I have done and then email them with the accounty info and they could convert the old free account to the new. But the email addrress Support at Corp.Trumba.com rejects my message to tell them about the new account so they can convert it and I can get the new team up and running. Anyone know how to contact them? [font=Arial][size=1]
[edited by Jill to unformat email address]
[font=Arial][size=1][edited by Jill to unformat email address]
#2
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- Trumba Community Expert
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- 420 posts
Advanced Member
Posted 02 May 2006 - 05:56 PM
Hi igenr8,
We did get your message but have a couple favors to ask.
a. Could you/we edit your message to change our email address so it can't be harvested to by spammers. If you could change it to Support at corp.trumba.com that would be great!
b. You can PM confidential information that relates to a thread (if you want to send us your email address, log files for example - but not passwords or credit card info) if you let us know on a forum thread to look for it.
c. If you have the bounced message, would you be open to sending it as an enclosure in another message or the contents in a PM so we can figure out what your mail server reported as the issue.
Thanks very much.
Anne / Trumba Support
We did get your message but have a couple favors to ask.
a. Could you/we edit your message to change our email address so it can't be harvested to by spammers. If you could change it to Support at corp.trumba.com that would be great!
b. You can PM confidential information that relates to a thread (if you want to send us your email address, log files for example - but not passwords or credit card info) if you let us know on a forum thread to look for it.
c. If you have the bounced message, would you be open to sending it as an enclosure in another message or the contents in a PM so we can figure out what your mail server reported as the issue.
Thanks very much.
Anne / Trumba Support
#3
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- Trumba Community Member
- 9 posts
Posted 04 May 2006 - 11:15 PM
Are you getting my emails answering your questions about my account. I get receipts back saying it went to your systema dn was received but no response after that.
Al Smith
Al Smith
igenr8, on May 2 2006, 05:09 PM, said:
I have a school calendar which I created. The school likes it. Trumba support said they ahve a tool to convert the one old free account to the new paid account so the team can work on it. They said I should create the new account which I have done and then email them with the accounty info and they could convert the old free account to the new. But the email addrress Support at Corp.Trumba.com rejects my message to tell them about the new account so they can convert it and I can get the new team up and running. Anyone know how to contact them? [font=Arial][size=1]
[edited by Jill to unformat email address]
[font=Arial][size=1][edited by Jill to unformat email address]
#4
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- Trumba Community Expert
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- 420 posts
Advanced Member
Posted 05 May 2006 - 04:34 PM
Hi Al,
I am going to send you my message via Forum Personal Message, as well.
We are receiving your emails, but perhaps our replies are not reaching you?
Anne / Trumba Support
I am going to send you my message via Forum Personal Message, as well.
We are receiving your emails, but perhaps our replies are not reaching you?
Anne / Trumba Support
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