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Jill

Trumba Community Expert
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Everything posted by Jill

  1. Hey Steve! Thanks for that info. It's been just over four years, but I *finally* actually did this! (In my previous post, I didn't specify which holiday, just said over a holiday, right?) ha ha. : ) So I thought I'd check up on the forums to see if there's anything new, and there it is! I love this walk/bike/ride program, btw, and very excited that they're using Trumba. But surprisingly, it just worked for me to paste the main spud code right into a page. It also worked to put a promotion spud's code into the Text sidebar widget. Hmm, it just works, so I wonder if I did something wrong? (seriously, I started using WP only a few days ago, so I'm still suspicious.) I'm on WP version 3.0.4, and to clarify, with an installation from .org and have full admin access to the files and server. I hope it keeps working because it looks awesome! I'll PM you the URL because the site's not done yet and not on a production server that I want hits on... And if anything changes, I'll post again. Happy New Year! Jill ps: I was mostly jealous that your name appeared as last poster now, so I had to chime in, mwah ha ha ha. I'm glad my login still works. ; )
  2. Hi Jason, I think I got it. When you hover over an event description in a promo spud that uses a popup spud to display the event details, there is a mini-refresh to display the popup. I actually get more of what you're referring to as a flicker when I do this in Firefox. It appears in the title of the active tab and on the Refresh and Stop buttons at the top. In IE7, at least for me, this refresh is barely noticeable and I don't see the flicker. So with this in mind, another thing you can try is to turn off the popups. 1. Go to the Publishing Control Panel for the calendar you're using promo spuds for. 2. Click the Promotion Spuds tab. 3. For the promo spud you want to use, click Edit Settings & Styles. 4. On the Settings tab, in the Popup Settings section, for Popup details spud, select None. 5. Click OK, or Preview to check out the new settings. And then see if you get the same results when you put the spud in your site. Let me know if that makes a difference. Jill / Trumba Client Services
  3. Hey Jason, Welcome to the forums and thanks for this info! I haven't heard this one before, and we do have people using the fader (although not sure if they're using IE6). Could you do me a favor? Using IE6, could you go to this page on the Trumba University demo site, scroll to the fader, and see if you get the same behavior? Let me know, and I can forward all of this info to our QA people to see if they can find out anything more. The fader happens to be my favorite promo spud, so I'd like to clear up any bad press about it if I can. Jill / Trumba Client Services
  4. The Upcoming Grouped promotion spud groups events by Description and Location rather than by Date. So it looks like it's displaying the events in alphabetical order on your new page. If you want the events to be displayed by Date, you could try using the Upcoming Events promotion spud or check out a few of the other promotion spuds which do display events by start date as the default setting.
  5. Here's some info about customizing email: Customize styles for calendar and event email If you have a Trumba Connect account you can also customize email headers and footers, including adding images. When go to Publish>Email tab, you will see the 6 possible email templates available for each published calendar.
  6. This error was been reported in Internet Explorer 6.0 and can be resolved by clearing the browser history and browser cache. Then close and restart the browser.
  7. You can change the text colors in the Date Finders style setting. However, to change the "today" background color for the Date Finder, you can do it one of two ways. One way is to select the Publish Settings tab and select Edit Styles and Icons button. Then on the Styles tab, under Base Page Settings, edit the Base today background color. Note: This setting also affects main calendar views that have the current date highlighted, such as the Month view and Multi-Week view. If you are on the Promotion Spuds tab and you have the Date Finder spud set up, click Edit Settings & Styles and then select the Styles tab. Locate the TODAY section and here you can edit the Background color along with the text color, link color and link hover color. Here is an example of the settings that typically work best for the Date Finder that you may want to follow:
  8. Hi Evan, This does make sense, thanks, but I'm wondering if you actually could use event types anyway for the sub-levels under Athletics. Could you give me a couple of hours to mull this over and see if I can come up with an alternative that you might find worth checking out? Jill / Trumba Client Services
  9. The calendar list within your Trumba environment is publication oriented, so that calendars that you mix into a publish calendar are displayed with your published calendar or a parent/child relationship. This helps to make the list in your editing environment look more like the published calendar list. In addition: You'll be able to expand and collapse groups of calendars and sub-calendars. If you have more than two published calendars, a drop-down list becomes available, from which you can select the publication you want to make active. Calendars can be shared with one or more Trumba users for viewing or editing Each calendar can be published as a separate calendar or mixed in to any other calendars. Click this link to open the Help topic that describes how the feature works: View and edit calendars. You can also click the mini Help buttons (blue question marks) that appear in the section headings.
  10. Hi Evan, Just jumping in because Nancy's out today. You're correct in that you wouldn't be able to filter just the second level, because the third would be automatically attached to it through the Also Shows On selection. You'd have to unshow and show the third-level events each time you wanted to view just the 2nd level or 1st and 2nd levels. Given your additional info, maybe mixing would be better. For what it's worth, my understanding is that mix-ins work the way they do for flexibility reasons, and that the intended behavior is that you explicitly select each calendar you want to mix into another. There isn't really much inheritance built into the sub-calendar structure. So, rather than mix-ins being limited to only children or siblings of a calendar, you can mix any calendar into any other (with exceptions if you have view-only permissions for the calendar), as well as into multiple other calendars. When you mix it into one, you might want its mixed-in events as well, but if you mix it into another, you might not. I'm just guessing that's what some of the rationale is, but I'll see if I can catch one of our developers to confirm and will let you know if I'm off-base or can offer any further clarification or tips. If they are open to considering the kind of change you're looking for, we'll send them the feature request. I'm sorry that we don't have any more encouraging info to offer at the moment. On somewhat related note, although Nancy's correct that there hasn't been any talk of this behavior changing, some pretty significant changes in the way your calendars are displayed in the editing environment are coming as early as this week or next. One of us will post a separate message with a link to more details when it's about to go live. Jill / Trumba Client Services
  11. If you are using the List calendar view template, you do have the option to display or hide the calendar legend. The placement however will always be at the bottom of the email.
  12. Hi Johnbjr, Thanks for bumping this up, because I apparently can't be trusted to followup on my own accord! (ugh.) : \ I did try this, and it worked as I'd thought -- actually less well than I'd thought. In the post that I deleted, I was thinking you could use the parameter for displaying unpublished fields in your secure URL spud code. (This is the field I found out about when you asked about using the Google Maps pins.) But when I posted, I had forgotten that you have to be signed in to Trumba for that to work, so I quickly deleted it. What else I found out in my test is that the parameter works only for the feeds, not the spud code. Still, you could add the secure URL parameters to the feed URL to get the private fields to display on your secure calendar, but again, there's the issue of having to be signed in. I'll include this in the next feature request report I send along to development to see if I can get any response. I'm sorry I don't have more helpful news now. Jill / Trumba Client Services
  13. Hi John, I'm sorry I am late in seeing your post! In case you noticed, I posted a response a few mins. ago thinking I might have a way to do this, but I'm removing that post because I overlooked a critical detail in the suggestion I gave. I'm so sorry! I knew I should've tested first and posted later... I'm still going to test the idea I have and let you know what I find. I'll be back later today or Monday. Jill
  14. Hi trudy, I'm afraid I might not have the answer you're looking for, I'm sorry! Right now it's still the case that the only way to get specifically the info you want to request it through the calendar's ICS or RSS feed. If you export to .csv, are you using Excel on the other end to work with the data? If so, an idea I got from a colleague was to sort by start date and delete the rows you don't need...same with the columns representing fields you don't need. I know it's not the most elegant thing, but it's an option and is maybe something you've been doing already anyway. On that note, how are you querying the data? Our developers just recently released support for extracting custom fields through the .ics feed as well. We have been working with media clients who want to do "reverse publishing," for which they use these URL parameters to create the kind of calendar feed they want, and they write their own programs to put the information into the format they want on the other end. In the newspaper world, this means some kind of print system, but if you're so inclined, the choices are many for re-purposing the data. This might be way more than you're looking for, but I just thought I'd mention it and let you know about a white paper on our site that talks more in detail about how one of our customers did this: Reverse publishing online event information white paper. When you got the calendar not found error, were you trying to get the data from an unpublished calendar? I'm sorry I didn't think to ask whether your calendar was published and instead assumed that it was. So I gave you the URL that will work only for published calendars. If you want to get feeds from unpublished calendars, use this URL instead: http://www.trumba.com/service/yourcalendarname.ics (or .rss). In addition, because the calendar is unpublished, the feed can be returned to you only when you're signed in to your Trumba account on the computer on which you're requesting the feed. Incidentally, you can view/download your calendar through a CSV feed as well, but it looks like the CSV format isn't supporting the query-string parameters. Our developer has gone for the day, but I'll catch up with him about this tomorrow just to confirm with him and will post if he tells me otherwise. I really would like to hear more about how you're querying the data if you have a chance to post about it. Thanks, Trudy. I'm sorry I don't have better news to pass on. Jill / Trumba Client Services
  15. Hooray! Thanks for letting me know! (We got your calendar here, too.) : ) Jill
  16. Hi Diana, I think I can tell you what might be going on. In your Trumba editing environment, display the calendar you published, and then click the Email button above it. On that page, click Edit Schedule, and then go to step 2 of that process (Schedule & format mail in the green numbers toward the top). At the bottom of step 2, there's a setting where you can mix in the calendars you want to include in your email. Check the boxes for the ones you want, and those events will be included in the email. I subscribed Trumba Support to your daily email, so I'll check what we get from your next message. But I hope it's just that the mix-ins need to be set in the Email wizard. Let me know what you find, and good luck! Jill / Trumba Client Services p.s. In step 2 of the Email wizard, you can also change the schedule to weekly, bi-weekly, or monthly if you don't want to send email out daily.
  17. When this happens, you will want to edit the Trumba spud code on your site for this promotion spud and look for the line that starts with teaserBase. Following this is a URL and you will want to update this to reflect the correct URL for the redirect. https://www.trumba.com/help/publish/spudfaq.aspx#tbase
  18. Hi everyone, A long-standing feature request was just released today! Now you can set your event details to open in a new window. To do this, you use the detailBase property in your spud code with a new property called openInNewWindow. Here's a topic that talks about the detailBase property, which links you to an example of a spud that uses it. Here's an example of a spud that opens the details in a new window: <script type="text/javascript"> $Trumba.addSpud({ spudType: "main", webName: "kexp", openInNewWindow: true, detailBase: "http://www.trumba.com/calendars/kexp" }); </script> This particular example opens the details on the calendar's Trumba hosted page. For your spuds, use the URL of the page that holds your main calendar spud (similar to how you use the teaserBase property). Let me know if I missed or can clarify anything. Jill / Trumba UA
  19. I actually got a little bit of undocumented info from our feed developer today. He said there's a parameter that allows you to include unpublished fields in a feed if you're signed in. To include the fields, use privatecustomfields=true (or =1), for example: http://www.trumba.com/calendars/kexp.rss?privatecustomfields=true The trick is that to get the fields to actually show up in the feed, you do have to be signed in to your account (otherwise anyone could use the parameter on your feed to display the fields). So, I guess it would work only if the situation were such that once you generate the feed and plug the data into your Google map, you would still be able to display the data in Google even if you're not signed in to Trumba, if that makes sense.
  20. When you have an issue like this, please contact Trumba Support, as we may be able to help you do a global find/replace. Please contact us at support@corp.trumba.com
  21. Hi Steve, You can manipulate the size, color, and font of those PREV and NEXT links in the Global Header section of the global style settings. That's the form that you get to when you click Edit Styles in the header section of the Publish Settings in the Pub Control Panel. Excellent to know that you found the solution to the width issue. Thanks for letting me know what you did! Jill / Trumba UA
  22. Hi Steve, Welcome to the Trumba forums, and I hope we can make Trumba work for you and your client! I see what you mean and am able to reproduce this behavior with your calendar in my own test file. The behavior is the same in Firefox and Internet Explorer, however, in your site, it happens for me only in Firefox. When I open your URL in Internet Explorer, the area that contains the calendar is wide enough to accommodate the row of event actions at the top. There actually isn't a way to manipulate or remove any of these event action items yet (sorry you spent time looking for a way), but what you can do to make this work in Firefox is increase the width in the div that contains the calendar (or whichever one is affecting it -- you might have to experiment a little). In testing it, it seemed that a minimum width that worked best without these elements overlapping was around 375px. It just occurred to me that we didn't check to see if it changed according to what view you're using, so if you want to use the View chooser spud to offer multiple views, it might be worth checking that out. Also, regarding the div/overflow method in the faq, did you look at the section Special case: Multi-day template specifically? A colleague and I tried using that method with your calendar, and we were able to get it to work. When you create the two divs, the key is to make the "inner" one the width that allows enough space for all of the calendars items (i.e., 375px or greater), and set the "outer" div to the width you want the content area of your page to be, with the overflow attribute on the outer div, to add the scrolling. (Sorry if I'm stating what's obvious to you -- just want to make sure I cover everything for whoever's reading.) There is a way to set scrolling to be only horizontal, and let me know if you want that info. I just don't have it at the top of my head. All that said, this "nested div" procedure is kind of a hack workaround. If you are able to check into your style sheets to see what might cause the calendar width to be treated differently in different browsers, that would be best. If you have any other questions about figuring that out, I'm glad to help as much as I can. Hope this helps. Good luck, and let me know what you find out. Jill / Trumba User Assistance
  23. Issue When you go to the Trumba sign-in page, enter your email and password and click Sign In, a blank sign-in page is returned. If you have the "remember me" box checked, and if you close your browser, re-open it, and navigate to www.trumba.com, your calendar page will be displayed. But otherwise, it looks to you as if you're unable to sign in. Resolution If you're having trouble signing in to your Trumba account: First, verify that you're using the correct email address and password. If your credentials are correct and you still can't sign in, click this link to force a full sign out. Then, try signing in again. If you're still having trouble, please use your browser settings to delete all cookies. Then restart the browser, and try signing in again.
  24. We currently don't send email from the What's New calendar, but what you could do is subscribe to the RSS or XML feed from the calendar or view this link for latest updates: https://www.trumba.com/connect/webcalendars/whats_new.aspx
  25. Hi Joe, One of our developers just gave me a couple of clues as to how one might land on this page. He thought that one of our popups might have a link called "other actions" or something like that, which takes you to this page. However, even when this page does appear, you should still be able to see the event action links on the left (with Welcome being on the bottom and selected), where you can then select the other action you want. Is this what you're seeing? Or are there no other links on the page? Jill / Trumba UA
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