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Steve A

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  1. Trumba Professional accounts do not have the option to send out automatic reminders to registrants, however if you have a Trumba Connect account, we do allow you to automatically set registration reminders for people who have registered for an event. How this works is that when you are in Trumba and you have set up event registration on the Event Registration Tab, you can click on the Event Email tab (only available on Trumba Connect accounts) and here you can see the Registered Attendees radio button. When this is checked, you will see you can automatically set up a 1st and 2nd reminder to only people that have registered for an event. The email reminders will be sent to the email address they used when registering for the event.

  2. This feature allows event editors to limit the size of the wait list for an event. So if you have an event where you know that a lot more people will be signing up than you have room for, and you don’t want to give false hope to those really far down on the wait list, this is the enhancement for you.

    To specify a wait list limit, there is a drop down that will appear when you check “Create wait list when fully booked”. The default is blank (no limit). Once the wait list fills, the sign up button text on the calendar views will change from “Wait list” to “Event is Full” by default.

    MORE INFORMATIONhttps://www.trumba.com/help/events/eventinvite_how.aspx


  3. This may be useful for your Trumba users if you decide events on that specific calendar will not use event registration or you just want to simplify the Event Edit screen by removing the Event Registration tab.

    To locate this setting, select a calendar from within the Publisher account and click Calendar Settings. Locate the Enabled Features section and by default Allow event registration is set to Yes. To hide the Event Registration tab, set this to No and then click OK.

    When this setting is set to "No" on a calendar, the “Event Registration” tab is removed from the event information page for events owned by that calendar.

    The Event Registration link is also removed from the popup menu within Trumba for events owned by that calendar. This popup appears when you click on a blue drop down arrow within Trumba in front of the event title/date/time.

    If the event registration tab is disabled on an existing calendar with existing events using event registration, existing events will not be impacted. Attendees can still register and the editor can still view registration details for the existing event but cannot enable registration on new events that are added to that calendar.



  4. The Trumba Event Actions web app has a touch-friendly responsive design for mobile and desktop environments and personalized accounts for calendar visitors.

    This covers all areas of calendar visitor interaction including event actions, event registration, calendar subscriptions and event submission. Visitors can sign in using Facebook, Google, Windows, Trumba, or Single Sign On accounts and see a personalized list of events they have interacted with or submitted.

    The 4 videos below provide an overview of the new features and the upgrade process.

    For full details, see the following help topic.

  5. There can be a few reasons why your Trumba spud code will not render correctly. Here are a few issues we have come across and the solutions that may help you resolve the issue.

    Issue: Trumba spud code renders correctly when you are logged in (WordPress site), however, if you are logged out or on incognito, the spud code cannot be rendered. Saw this in WordPress version 5.4.2

    Solution: Check to see if you have a caching plugin (SG Optimizer from my webhost Siteground) that combines all javascript files to load the pages quicker. Disable that function of SG Optimizer, and all the Trumba spud code rendered correctly.

    Issue: Wordpress host may automatically update your Wordpress install to the version 4.2.3. which is a security release for a cross-site scripting vulnerability. If it does this, it may comment out all Trumba javascript on the page preventing the Trumba widgets from displaying on your site so you will have blank areas where your calendars and other spuds/widgets should be visible.

    To resolve this issue you can either roll back to Wordpress version 4.2.2.or instead, continue with version 4.2.3 and edit the source code of your HTML page(s) and locate the Trumba javascript code on your pages. You may find your code includes similar text in red in the example below which you want to remove:

    <script type="text/javascript" src="//www.trumba.com/scripts/spuds.js">

    <script type="text/javascript">
    // <![CDATA[ $Trumba.addSpud({ webName: "trumbau", spudType : "main" }); // ]]>


    The code should look like this:


    <script type="text/javascript" src="//www.trumba.com/scripts/spuds.js">
    <script type="text/javascript">
    $Trumba.addSpud({ webName: "trumbau", spudType : "main" });



  6. Any styling to the Trumba spuds/widgets you will need to set within the Trumba interface and unfortunately what you are attempting to do outside of  what we can support. All of the Trumba widgets/spuds have extension customization options with Settings & Sytles. If, when you are setting up and customizing the widgets and you feel a setting is missing, please contact Support and we can see if we can get that setting added.

  7. For your third filter, value, this is not appearing as there are no current events that have been tagged with that category. The Filter/Search cache we use is set to look 12 months into the past and 24 months into the future. I checked your events and the last event tagged with that third category is out of the current date range for the filter cache, so it has fallen out of range for the filter to pick up this in the Filter.

    There is a way to bypass this cache but it will slow down your search and filtering. On your account you can select your published calendar and click Publish Settings>Publish Settings tab and then select Edit Publish Settings. Locate the setting for Enable filter cache and set this from Yes to No. When this is set to Yes (default), it speeds up filter performance, but limits the date range to one year in the past to two years in the future.

  8. Cloning a control or promotion spud means making an exact copy of the spud. The clone preserves all of the original spud's settings and styles. When you want to create an almost identical copy of a spud, cloning saves you from having to go through the spud customization process all over again. You can just tweak the few settings and styles you want to change.





  9. In my attempts to build a mobile web app to wrap around the Trumba mobile view spud I have discovered that the Trumba script and the jQuery-Mobile JavaScript conflict and won't allow click-through on an event for the details view.


    The problem is the browser history and the JQuery mobile framework don't get along. You can fix this by disabling the browser history by putting the following before the first spuds.js reference:

    <script type="text/javascript">var TrumbaDisableBrowserHistory =true;</script>



  10. When you set up an event with registration, you will notice both Standard Invitation and Basic Form by default. When you use the Standard Invitation, use caution when selecting this form as this form DOES NOT send out an event registration confirmation email to the registrant.

    The Standard Invitation is used by some users when they do not want a registration confirmation email to be sent to the person after they register for the event. This is by design for that specific registration form. You can either use the Basic Form, which requires the attendee Name and Email Address, or if you have a Trumba Publisher account, you can create custom registration forms and custom registration questions. Editor accounts are not allowed to create registration questions or forms.

    NOTE: As of July 1, 2020, with the release of the new Trumba user interface, T2, the Standard Invitation will no longer be available. A publisher account can still create a custom registration form similar to that of the Standard Invitation and when an event is created with event registration, the event creator can uncheck the option to send a registration confirmation email to the registrant.

    MORE INFORMATION:  Custom registration forms.

  11. By default the Name and Email address fields are required for registration as this is how Trumba tracks the registrant and allows an email confirmation to be sent to that registrant as well as notify the registrant if the event is cancelled. There is an option on the Event Registration tab to make the Name and Email Address fields optional. You can also modify the Your Name and Your Email address label for the published calendar by going to Publish Settings>Publish Settings tab and the select the Edit EA Settings button.

    MORE INFORMATIONSet up Event Registration

  12. Setting up the two different events may be a good option and set up the Invitation for members to avoid having non-members signing up a member. You then have to manage two different events instead of one. If you set up one event to manage both members and non-members, you can set up the payment to show the member price and non-member price and they select the option. As people register you will see the email confirmations from people come through and you could monitor the registration responses and if you spot a person who registers as a member and they are a non-member, you could then contact them and have them "re-register" as a non-member. You could also edit their response and cancel their registration and send them an email to register as a non-member.

  13. A red X on an envelope next to an email address indicates that the email address owner opted out of receiving email messages sent from the current calendar or from Trumba in general.


    If you would like to opt back in, you can contact Trumba Support and we can opt your email back in.

    How do I remove addresses from my calendar distribution list?

    Any email address that has that red X on an envelope icon will not be sent an email. The person who owns the email address has opted out from receiving emails from Trumba. We do not remove that email address from your distribution list by default as it is a visual for you so you can see who has opted out from receiving the email. You can also edit the distribution list and remove those email address from the distribution list if you no longer need to see who has opted out.

    Here are links to two help topics that go in to more detail and explain the two red exclamation points and the red x:

    MORE INFORMATION: https://www.trumba.com/help/trumbafaq.aspx#tfaq_redxs

    MORE INFORMATION: https://www.trumba.com/help/trumbafaq.aspx#tfaq_redexclaim

  14. An email address with two red exclamation points is an address to which Trumba.com tried to deliver email and failed on the third attempt.


    This could mean the address is invalid or that email from Trumba is being treated as spam.

    How do I remove invalid addresses from my distribution lists?

    Can I increase the likelihood that my calendar and event emails will not be treated as spam?

    If you know that a flagged email address is valid, you can provide the address owner with information about how to get their Internet Service Provider to stop treating Trumba email messages as spam. And, you can contact Support to get the red flag removed from the valid addresses.

  15. You can promote your current day's or week's events in your lobby or other high-traffic location by customizing promotion spuds to create effective digital signage displays.

    To provide event-driven digital signage, all you need is a computer monitor or other device that displays HTML-formatted content and a promotion spud customized to make event information visible at a reasonable distance.

    I'd like to know which promotion spuds to use and how to customize them.

    Tip If you have a digital signage system that does not display HTML-formatted content, you can generate a display from one of the data feeds that Trumba automatically generates for every calendar you publish. To provide a developer with the feed URL, follow the instructions described in Publish your events in a mobile app.


  16. Whether you've done nothing to make your website mobile friendly, fully implemented a mobile-responsive site, or created a separate site for mobile users, you can optimize your Trumba calendars for mobile.

    For each calendar you publish, the Calendar Spuds tab in the Publishing Control Panel automatically includes a Mobile Table spud. The Mobile Table's calendar and event detail views are designed to reflect best practices from existing mobile-optimized Trumba calendars.

    Mobile Table view is similar to the Classic Table main calendar view except that the mobile view's default settings focus on keeping the calendar width small. For example, by default, Mobile Table view shows only each event's start time, start date, and description, hides some event and calendar actions, and uses the small versions of navigation buttons. Just as with other calendar views, you can customize the mobile view's default settings to meet your specific needs.

    If you have a separate mobile website, you can embed the Mobile Table spud into a page on that site. Otherwise, you can set the Enable mobile calendar view option for your main calendar spud for desktop. With that option set, the device viewers are using automatically determines which view they see.

    I'd like to learn more about the Trumba mobile options

  17. Trumba spuds are cached for 10 minutes. That is, a version of the webpage containing the spuds gets stored on your local computer so the browser can open it more quickly than it could by returning to the original webpage.


    If you make and save changes to events and/or spuds and you see those changes when you preview in Trumba Connect, the changes will appear on your live site. You don't have to re-embed the spud code.

    If you're not seeing the changes on your live site, try this:

    • Wait ten or so minutes (sometimes a little longer if you're testing spuds on a staging site) and refresh the webpage.

      Be patient. There is a short delay between when you save changes in Trumba Connect and when they go live.

      To manually refresh the page, you can:

      • Click the previous and next page navigation buttons.


      • Change views using the View Chooser. tenminutes_chooser2.png

        Vertical Chooser


        Tabbed Chooser

      • Click a different date or month using the Date Finder.


      • Switch to a different month using the Month List.


    If refreshing doesn't work, clear your browser history (sometimes called the cache) or try viewing the changes using a different browser. By clearing the cache, you get rid of the outdated versions of the pages that contain your spuds.

    Not sure how to clear a browser's cache? Each browser handles this a little differently. Check Help for the browser you're using and then perform a web search for how to clear the browser cache for your browser version.

    Force Refresh
    You can also try to to “force reload” your browser. Depending on your operating system all you need to do is the following key combination:
    • Windows: Ctrl + F5
    • Mac/Apple: Apple + R or command + R
  18. Support for UTF-8 character encoding is built in to Trumba Connect. In all of the fields where you provide text, you can type non-English characters, including double-byte characters typical of many Asian languages.

    This means that you have a lot of leeway in tailoring your calendar visitors' experiences to reflect the languages they speak.

    Note While you can use non-English characters in text you provide, there are many Trumba Connect user interface elements that will always be in English.

    MORE INFORMATIONhttps://www.trumba.com/help/languagesupport.aspx

  19. One person's repeating event is another person's ongoing event. If a multi-day event takes place over the course of several days, doesn't it repeat? Isn't it ongoing?

    These terms for describing event types are fuzzy at best and they can mean different things to different people.

    When it comes to creating events that work the way you expect them to, however, it doesn't matter what those event type terms mean to you personally. What does matter is for you to understand how Trumba defines repeating, multi-day, and ongoing. That's what you learn here.

    Repeating events

    • Repeating events are events, such as classes, meetings, and lap swimming hours, that occur a limited number of times according to a repeating pattern.

      Note that repeating patterns don't have to be regular and predictable. For example, events can repeat on different days each week or not every day, week, or month. They can even start and end more than once on the same day. Learn more.

    Multi-day events

    • Multi-day events are events, such as conferences and workshops, that take place over the course of a few days.

      A multi-day event can have one start and end time, the same start and end time each day, or different start and end times each day. Learn more.

    Ongoing events

    • Ongoing events are events, such as art exhibits or final examination periods, that take place over a (sometimes extended) period of time.

      Typically, an ongoing event's start time isn't what matters. For example, an art exhibit takes place in a museum that has standard opening and closing times for different days of the week. During the final exam period, students have several exams at different times. What does matter is the time period during which you have the opportunity to attend. Learn more about ongoing event setup.


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