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Steve A

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  1. Sometimes after you type or paste a URL or email address into a Web link or Email field in the Add/Edit Event or other form, you see an error message that looks similar to this:


    If the URL or email address looks perfectly valid and you still see the error message, the problem is almost always an extra space at the end.

    Click your cursor to the far right of the Web link or email field, and then press Backspace to eliminate any stray space character. Click outside the field. The error disappears.

  2. You can use URL parameters to override many of the publishing settings that you choose in the Trumba editing environment. For example, you can:

    • Hide some of the mix-ins by default.
    • Provide links that display common search results.
    • Display a filtered view by default.
    • Display the calendar always with a particular date or event first.

    Here is a link to a help topic with more information on:


  3. Set up an event specific notice that is included in the registration confirmation email. This is useful if you want to provide additional information about the event such as a meeting ID and number but only to a person who has registered for an event.

    Within your event that includes event registration click the Event Registration tab. Notice the option on the left to “Set registration success message”. A popup window will appear where more details can be entered.




    When a person registers for the event, the Registration Confirmation email will contain the specific details from the Success Message:



  4. Correct - the date format used in the Trumba interface and within the Search Control Spuds will be mm/dd/yyyy.

    The date format can be changed in you Calendar views, Event Detail views, Mobile and Mobile detail view, Event Actions, Promotion Spuds as well as JSON, RSS and XML feeds. You can also change the date format for the digest (subscribe) email.




  5. The HTML Editor is only available for Trumba Connect account holders and is available for the Description field as well as any multi-text custom field that is created. The HTML Editor is also available for the Email templates for Trumba Connect accounts. The HTML Editor makes it easy to apply basic formatting and insert web links, images and more to the email headers and footers. We've always supported basic HTML and now the HTML Editor makes creating that HTML much easier. For more information see How to use the HTML editor.

  6. You can include payment options on invitation-only or open-invitation events. To implement paid registration, you follow these steps:

    1. Contact Trumba to request that paid registration features be enabled on your Trumba® Connect account.
    2. Learn about the payment process.
    3. Determine which payment methods to offer and compare the processes from the visitor’s perspective.
    4. Link your Trumba account with your merchant account.
    5. Enable payment and refund options on events.

    If you want to accept payments for events that your visitors register for, you need to establish a payment gateway between your Trumba account and your merchant account. Trumba has support for the following Payment Gateways: Authorize.net, Higher One (CASHNet), Paypal Express Checkout, Instamed, Touchnet and Stripe.

  7. You can create date icons for use with Promotion Spuds and Tile calendar view. This can create more visual interest and make the date of the event more visible:




    When designing date icons, you can start from a default design and customize background and border colors, fonts, and more to match your brand identity. Or, you can upload your own date icon image and customize the month, date, and day of week text. You can create an unlimited number of date icons so you have a library of multi-colored date icons that can be used on different promotion spuds and the Tile calendar view.

    Here is a link to a help topic if you think you may be interested in setting this up for your site: https://www.trumba.com/help/publish/pub_dateicon.aspx

    Note: The features is only available for Trumba Connect account holders. (To see your account type, click Account Settings and look under Subscription Information.) If you'd like to learn more about the benefits of Trumba Connect accounts, please contact Sales

  8. Trumba spuds cannot be embedded within an email as they are typically stripped out. Trumba spud code is javascript based and email clients will typically strip that out as it detects it as a possible virus, which it isn't.

    If you set up a digest email within Trumba, you can set these up to be sent out to include the next week, two weeks, next month or all future events. Visitors who want to stay updated about new events can subscribe to your published calendars.


  9. The search will scan all events looking for those keywords and not the specific phrase, so you will get the specific phrase as well as any events that match the keywords. If you want to pull just the phrase, you may want to set up a Filter View, this way you can create a Filter View called Contemporary Book Discussion (if that phrase is the description of the event OR a value in a custom field).

    MORE INFORMATION: https://www.trumba.com/help/api/urlparameters.aspx

  10. We do offer these types of feeds: RSS, XML, CSV, iCal and JSON.

    What you can do is select the Published calendar from your Trumba account and then select Publish Settings and then select the Feeds tab on the next page. From here you can see the feeds settings and each feed has Edit Settings & Styles that you can control the settings. Here is a link to help topic on how you can also customize the feeds.

    You can also export your calendars from Trumba out to an ICS or CSV format.

  11. Include HTML

    This setting is included with the following feeds: JSON, RSS, XML (Atom) and iCal. This setting allows HTML to be turned off in the feeds, and mainly for iCal feeds since programs like Outlook do not recognize the HTML and display the HTML code instead of formatted text. The default feed setting is set to Yes. These settings can be found under Publish>Feeds tab and then Edit Settings & Styles for each feed.

    You can also override the default setting using the HTML URL parameter. For example https://www.trumba.com/calendars/concerts.rss?html=0 will output the RSS feed without HTML formatting. Valid values are true, 1, false, or 0.

    As a note, the RSS and XML (Atom) feeds don’t look very good in browsers if you turn off HTML because the text runs together without the line breaks so it’s probably best to leave the default as Yes for RSS and XML (Atom) feeds.

    Include Custom Fields in Notes

    Since most calendar programs that read the published iCal feed don’t recognize Trumba custom field properties in the iCal file there is need to include these values in body of the event along with the Description field so they will show up in calendar programs that subscribe to the feed. The default is set to No for each published calendar, so you may want to edit the feed settings to Yes. These settings can be found under Publish>Feeds tab and then Edit Settings & Styles for the iCal feed.

    You can also override the default setting using the customnotes URL parameter. For example https://www.trumba.com/calendars/concerts.ics?customnotes=1 will output the iCal feed with custom fields in the notes.

  12. We also have functionality that allows you to change your calendar colors within the Trumba editing environment by changing the existing 24-colors that are in the default palette with specific HEX color values that you can specify. To the right of the calendar you can click the blue drop down arrow and then select Edit Colors.

    Here is a help topic with additional information: https://www.trumba.com/help/sml_pub_colorsee.aspx

  13. When you see RSS Feed Served within the Publisher Dashboard, this is based on the number of people/visitors that have subscribed to your RSS feed for a published calendar and the number of times the feeds have been sent to those subscribers. This does not mean these are unique visitors or subscribers. Within their RSS Readers, they can decide the frequency in which the feeds get refreshed/served to them. Sounds like some of them have set their frequency quite high causing your stats to be higher than expected.

    You may have a RSS feed for example that powers your mobile app. If the app is pulling the RSS Feed from your account once every 15-minutes looking for updates. This would come to 3,072 RSS feeds served over a 32 day period.

    These RSS Feeds also count as a Page View (which is what I think you mean as a “Promotion View” (?)), so each time data is pulled from the Trumba servers this does count towards your page views. So think of 3,072 as page views. Page Views occur anytime a site visitor loads a web page that has a main calendar spud; a promotion spud; event detail views (clicking on an event to see the details); pop-ups on any calendar or promotion spud; RSS feeds, XML feeds and iCal feeds.

    MORE INFORMATION: https://www.trumba.com/help/publish/dashboard.aspx

  14. An HTML editor is available on the Description field and any multi-line text custom fields within your Trumba editing environment. This will make it easier for you and editors to add some basic HTML tags such as bold, italic, horizontal lines as well as embed and link images and more.

    How to use the HTML editor

    NOTE: The HTML editor is available for Trumba Connect accounts only, not Trumba Professional accounts. All Trumba Professional account holders can continue to manually enter in HTML tags within multi-line text fields.

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