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#1 sarabande2

sarabande2

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Posted 16 June 2011 - 08:48 AM

Over the past couple of weeks, we've been having trouble logging in, even though we have the correct username and password. Even after I delete cache and cookies, I'm unable to login in one browser (redirects back to the login screen), but then I can immediately open another browser and login successfully. Would you please let me know what more you need to troubleshoot this? (I've had it work both ways - can't login in FF, can login in IE and vice-versa, for instance.)



#2 Steve A

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Posted 23 June 2011 - 02:47 PM

If you're having trouble signing in to your Trumba account:

  • First, verify that you're using the correct email address and password.
  • If your credentials are correct and you still can't sign in, click this link to force a full sign out. Then, try signing in again.
  • If you're still having trouble, please use your browser settings to delete all cookies. Then restart the browser, and try signing in again.





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