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Steve A

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  1. Trumba has Paid Registration If you want to accept payments for events that your visitors register for, you need to establish a payment gateway between your Trumba account and your merchant account. Supported gateway providers as of October 2018: Authorize.net - This gateway allows payment by major credit or debit cards. Higher One® (formerly CASHNet®) - This gateway allows payment by major credit or debit cards and ACH (Automated Clearing House) account debit. PayPal Express Checkout - This gateway allows payment by major credit or debit cards and by PayPal. InstaMed - This gateway allows payment by major credit card. Stripe - This gateway allows payment by major credit card. With a Trumba Publisher account, paid events fees are $1 per attendee plus 1% of transaction total (maximum $10). No additional charge for free events. In an organization that hosts different event types, it’s common to route online payments through different payment gateways according to the event type. In Trumba, you can add as many payment gateways as you want, and you link them with calendars. So to route payments for particular event types through particular payment gateways, you arrange event types by calendar. You can further categorize event types on a single calendar, through custom fields or other means. However, all payments for events on one calendar will be routed through the same gateway. Contact Trumba Sales to start accepting payments today. Click here for more information about payment gateways.
  2. When you add or edit an event, you can enter in the address in the Location field and select Add Map Link: You can also enter in Lat/Long coordinates. Trumba also remembers the last 50 addresses you have mapped. When you click Recent Links, this is a fast way to automatically fill in and map the location without having to retype and map the address manually. Click here for more information on adding map links to events.
  3. You can allow your site visitors to quickly post events to Facebook, Twitter and LinkedIn. This is currently only available on the Event Detail view for the event (not yet available on the main calendar views). The options appear at the bottom of the Event Details screen along with the other Event Actions such as Add to My Calendar, Forward to Friends, etc: If you select the Post to Facebook icon and you are not logged in to Facebook you will see a login screen for you to log in to your Facebook account. If you are logged in to Facebook and you click Post to Facebook, you will then see this screen where you can add your comment and then click Share to post the event to your Facebook wall: If you are not logged in to Twitter and you select the Post to Twitter option it will give you a login screen. If you are logged in to Twitter and you select Post to Twitter you will see this screen with your post that you can edit or just click Tweet: If you are not logged in to LinkedIn and you select the Post to LinkedIn option it will give you a login screen. If you are already logged in to LinkedIn and you select Post to LinkedIn you will see this screen with your post allowing you to post to updates; post to groups and/or send to individuals: The post to Facebook and Twitter icons are enabled by default for all existing published calendars and any new calendars you published, however if you do not want to have these options displayed for your events, you can disable these options. Note: Post to LinkedIn is not enabled by default To Disable the Post to Facebook, Twitter and LinkedIn options To control the display of the Post to Facebook, Post to Twitter and Post to LinkedIn options on the Event Detail view for your events, first select your published calendar in Trumba and click Publish>Calendar Spuds tab. Now click Edit Settings & Styles for the Event Detail view. Locate the Footer section and you will see the options to “Show post to Facebook”; “Show post to Twitter” which are enabled by default; and Show post to LinkedIn. Check the appropriate radio buttons to enable/disable the feature and click OK. Additional Information about images: When using images with events, Facebook requires all images to be 100 pixels or larger. Anything smaller than 100 pixels will not display in Facebook and may produce an error posting to Facebook. The post to Facebook will always try to pull in the Event Image and if it cannot, it will pull in the Detail Image. For example, if you have an event on your calendar and you are using just the Event Image field and that image is 70px x 70px, the event will post on Facebook without an image. If you are using both an Event Image and a Detail Image and both are 100px or larger, the Event Image will display with the Facebook post. If you are using both an Event Image and a Detail Image and the Event image is 70px x 70px and the Detail Image is 400px x 250px, the Detail Image will display with the Facebook post.
  4. We have options on the event detail view to allow visitors to quickly post events to Facebook and Twitter. LinkedIn is also another option that you can enable on the event detail settings. These options are only available on the Event Detail view for the event. The options appear at the bottom of the Event Details screen along with the other Event Actions such as Add to My Calendar, Forward to Friends, etc: If you select the Post to Facebook icon and you are not logged in to Facebook you will see a login screen for you to log in to your Facebook account. If you are logged in to Facebook and you click Post to Facebook, you will then see this screen where you can add your comment and then click Share to post the event to your Facebook wall: If you are not logged in to Twitter and you select the Post to Twitter option it will give you a login screen. If you are logged in to Twitter and you select Post to Twitter you will see this screen with your post that you can edit or just click Tweet: The post to Facebook and Twitter icons are enabled by default for all existing published calendars and any new calendars you published, however if you do not want to have these options displayed for your events, you can disable these options. To Disable the Post to Facebook & Twitter option If you do not want to see the Post to Facebook and Post to Twitter options on the Event Detail view for your events you can disable these options. First select your published calendar in Trumba and click Publish>Calendar Spuds tab and then click Edit Settings & Styles for the Event Detail view. Locate the Footer section and you will see the options to “Show post to Facebook” and “Show post to Twitter” which are enabled by default and if you would like to disable one or both, you can change the setting to “No” and click OK. Additional Information about images: When using images with events, Facebook requires all images to be 100 pixels or larger. Anything smaller than 100 pixels will not display in Facebook and may produce an error posting to Facebook. The post to Facebook will always try to pull in the Event Image and if it cannot, it will pull in the Detail Image. For example, if you have an event on your calendar and you are using just the Event Image field and that image is 70px x 70px, the event will post on Facebook without an image. If you are using both an Event Image and a Detail Image and both are 100px or larger, the Event Image will display with the Facebook post. If you are using both an Event Image and a Detail Image and the Event image is 70px x 70px and the Detail Image is 400px x 250px, the Detail Image will display with the Facebook post.
  5. Kevin, A few things you may want to check as I noticed the Upcoming Events spud is not linking correctly to your main calendar of events. The Upcoming Events crawler has a teaserbase URL pointing to http://wowkal.com/?p=34 (this gives a Not Found error), however I think it should be: http://wowkal.com/calendar-2/. Also, on the Upcoming Photo Promotion spud, this teaserbase is pointing to http://www.trumba.com/calendars/wowkal-feature-events, which is taking a visitor off of your site and over to the Trumba Hosted page. You may want to change the teaserbase for that promotion spud and also redirect it to: http://wowkal.com/calendar-2/, as long as those events that are show in that spud are also visible on the main calendar. On the same page, http://wowkal.com/, the DateFinder currently does not have a teaserbase, so if a user clicks on a date or an event in the pop-up nothing happens. You may want to add another line to the DateFinder code that includes the teaserbase to http://wowkal.com/calendar-2/ I hope that helps! Thanks, Steve
  6. One other idea for you, if you do have a featured levels custom field set up on your account, you would use the Photo Upcoming Promotion spud and there is a setting within the Promotion Spuds to only display specific featured levels. You could position this promotion spud on your home page and it will link back to your main calendar page. There are also settings for the promotion spuds to only show the current days events. I think the promotion spud may work better for you instead of a main calendar if you plan on just showcasing a few featured events on the home page. Steve
  7. If you're having trouble signing in to your Trumba account: First, verify that you're using the correct email address and password. If your credentials are correct and you still can't sign in, click this link to force a full sign out. Then, try signing in again. If you're still having trouble, please use your browser settings to delete all cookies. Then restart the browser, and try signing in again.
  8. When a person has subscribed to an email and they opt out, for personal privacy, they may not want anyone to know they have opted out from receiving an email and it is their right to that privacy. Trumba has adopted this privacy policy and Trumba email functionality is designed around this type of privacy protection for an end user. Thanks, Steve
  9. According to our in-house legal departments review of this question, Trumba Corporation adheres to the Email privacy laws as well as the rules outlined by the Federal Trade Commission. To protect the privacy rights of the owner of an email address, any communication of an OPT out request, other than to Trumba Corporation where the email address is flagged to opt out from an email distribution list, would be in violation of the privacy rights for the person that owns that email address. Thanks for your understanding! Steve
  10. Hi Joe, Correct, once the event has been deleted, all of the data, including the submitters name, email and phone number are also deleted from the record. Thanks, Steve
  11. Cassandra, Unfortunately, Google cannot index/spider into the Trumba spuds. When you search for an event using Google for example, the results will display the hCalendar page (if your published Trumba calendar is set to be searchable), however there is not a link directly to the events. Thanks, Steve
  12. Google cannot index/spider into the Trumba spuds. When you search for an event using Google for example, the results will display the hCalendar page (if your published Trumba calendar is set to be searchable), however there is not a link directly to the events.
  13. When you export a calendar, the export will contain all events in the past, present and future. As long as you have not deleted any events on the calendars, all of the data for these events will remain intact. Thanks, Steve
  14. Issue: When importing an ICS file, the "Our Bad" error appears. Solution: Open the ICS file in a text editor such as Notepad. The ICS file may have a malformed new line characters in it: "\n". Remove these from the ICS file by performing a Find/Replace (with nothing or a space) and resave the file and it will then import correctly in to Trumba.
  15. We now have the ability to hide the "new" and "changed" indicators on the digest (daily, weekly) emails that go out from your published calendars. To turn off these indicators, select your published calendar so it has a black check mark and click Publish>Email tab and from here if you have not set up the Calendar Email template, click "Add a Calendar Email" to the far right. If you have already set up the Calendar Email template, click Edit Settings & Styles for the Calendar Email. At the very bottom of the Settings tab is a setting to "Include Indicators" and you can set this to "No" and then click OK to save the changes. Thanks, Steve
  16. When you use Trumba event registration with the Open Sign Up option enabled on the event registration tab, you see a Sign Up button next to the event title on the published calendar/event details. If you do not use the wait list options, once the event reaches the registration limit the icon will display as Event is full. The event will remain visible on the calendar. This button, along with the Sign Up and Wait List are customizable buttons (and the labels can also be customized) so you can create and upload your own button for various calendar views as well as the event detail views.
  17. Even though there are three, the two radio buttons "Include legend on the right" and "Include legend below events" were recently added about 2 weeks ago and are the two that control where the legend sits and if the legend appears. The third radio button controls whether or not you want to display future upcoming events in the email. Let me see if I can reproduce the legend appearing in the scheduled emails and will also have our dev team look at it again. Thanks! Steve
  18. We hope to have the settings in place within the next few weeks to allow you to hide the "New" and "Changed" indication markers/notification flags on the digest emails. I will follow-up on this once it goes live. To ensure the legend does not appear on your email, go to Publish>Email tab and then click Edit Settings & Styles for the Calendar Email. There are two radio buttons that need to be set to "No" - both "Include legend on the right" and "Include legend below events". Thanks, Steve
  19. The Month List control spud includes settings for customization. The Month List control spud can be found under the Publishing Control panel on the Control Spuds tab. When you select Add a Control Spud, you will see this spud that you can include on your webpage. This spud works well when positioned directly above the main calendar spud and allows a site visitor a quick way to navigate to different months on your calendar, instead of having to click the Prev/Next buttons on the calendar.
  20. The City of Seattle is a Trumba client and they just shared a tip on using Trumba with Word Press that I wanted to pass along. The way they have gotten around WP’s non-support of Javascript is to create an include and/or HTMLl file that has just the code they require for the instance of the calendar (which can be as much as an entire “page” with tables, calendar spud, control spud, and then placed it on their own web server. On the template page they created in Word Press, they use iFrames to reference the file and pull it into WordPress by this means. An example of how this looks can be found at: http://walkbikeride.seattle.gov/calendar/ Here is the iFrame code they used in the WP page template: <iframe frameborder="0" style="width:750px;height:1200px" src="http://www4.seattle.gov/mayor/walkbikeride_calendar.htm" scrolling="auto"></iframe> Thanks, Steve
  21. Hi Michael, If you can email me the correct banner image to use I will go ahead and update this for you. Please email it to support@corp.trumba.com. Thanks! Steve
  22. Hi Michael, There currently is only one event action page per Publisher account, so any additional calendars you publish on the account all need to use the same Event Action page. What has worked for a few other clients is to consider using a more generic banner image that can be used for your published calendars or if appropriate you could also consider a animated GIF that can rotate between the various banner images. Thanks, Steve
  23. Hi- We currently do not have a way of turning off these notification flags on the emails, but let me talk to the development team to see if this is something they are able to do. Thanks! Steve
  24. A setting on the Classic Table view allows you to remove the year from the date field. For example on this calendar view we are grouping events based on the month of June 2010 and the events are showing a date that also includes the year 2010, which may not need to be displayed. To update your Classic Table view for your published calendars to remove the year, select the published calendar in Trumba and select Publish and click the Calendar Spuds tab and then select Edit Settings & Styles for Classic Table. Select the Events: Default tab and set “Hide year when grouping” to Yes and then click OK: Your calendar will update and only display the mm/dd for the Date:
  25. The Timezone Picker Unlabeled Control Spud, is a spud that should be used on your website if your calendar includes events happening in multiple time zones and also allows visitors to change the timezone that events are displayed in as Trumba will automatically display the times of the events in that timezone. If you would like the Timezone Picker Control Spud to remember the timezone selected by the user so they do not have to select the timezone each time they visit your calendar, you can enable the option to "Remember visitor timezone" by selecting Edit Settings & Styles for the Timezone Picker Control Spud and changing the option to "Yes".
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