Jump to content

Steve A

  • Content Count

  • Joined

  • Last visited

Everything posted by Steve A

  1. The Event Slider promotion spud is available on all Trumba Connect accounts. The Event Slider presents a specified number of events as a scrolling slide show. We allow horizontal and vertical displays as well as a fade option. You can find this promotion spud by going to Publish>Promotion Spuds tab and then select Add a Promotion Spud. Here is a link to a more detailed help topic.
  2. When you set up an event with registration, you will notice we include both Standard Invitation and Basic Form by default. When you use the Standard Invitation, use caution when selecting this form as this form DOES NOT send out an event registration confirmation email to the registrant. The Standard Invitation is used by some users when they do not want a registration confirmation email to be sent to the person after they register for the event. This is by design for that specific registration form. You can either use the Basic Form, which requires the attendee Name and Email Address, or if you have a Trumba Publisher account, you can create custom registration forms and custom registration questions. Editor accounts are not allowed to create registration questions or forms. MORE INFORMATION: Custom registration forms.
  3. By default the Name and Email address fields are required for registration as this is how Trumba tracks the registrant and allows an email confirmation to be sent to that registrant as well as notify the registrant if the event is canceled. There is an option on the Event Registration tab to make the Name and Email Address fields optional. You can also modify the Your Name and Your Email address label for the published calendar by going to Publish>Publish Settings tab and the select the Edit EA button. MORE INFORMATION: Set up Event Registration
  4. Matt, Setting up the two different events may be a good option and set up the Invitation for members to avoid having non-members signing up a member. You then have to manage two different events instead of one. If you set up one event to manage both members and non-members, you can set up the payment to show the member price and non-member price and they select the option. As people register you will see the email confirmations from people come through and you could monitor the registration responses and if you spot a person who registers as a member and they are a non-member, you could then contact them and have them "re-register" as a non-member. You could also edit their response and cancel their registration and send them an email to register as a non-member. Thanks, Steve
  5. A red X on an envelope next to an email address indicates that the email address owner opted out of receiving email messages sent from the current calendar or from Trumba in general. If you would like to opt back in, you can contact Trumba Support and we can opt your email back in. How do I remove addresses from my calendar distribution list? Any email address that has that red X on an envelope icon will not be sent an email. The person who owns the email address has opted out from receiving emails from Trumba. We do not remove that email address from your distribution list by default as it is a visual for you so you can see who has opted out from receiving the email. You can also edit the distribution list and remove those email address from the distribution list if you no longer need to see who has opted out. Here are links to two help topics that go in to more detail and explain the two red exclamation points and the red x: MORE INFORMATION: https://www.trumba.com/help/trumbafaq.aspx#tfaq_redxs MORE INFORMATION: https://www.trumba.com/help/trumbafaq.aspx#tfaq_redexclaim
  6. An email address with two red exclamation points is an address to which Trumba.com tried to deliver email and failed on the third attempt. This could mean the address is invalid or that email from Trumba is being treated as spam. How do I remove invalid addresses from my distribution lists? Can I increase the likelihood that my calendar and event emails will not be treated as spam? If you know that a flagged email address is valid, you can provide the address owner with information about how to get their Internet Service Provider to stop treating Trumba email messages as spam. And, you can contact Support to get the red flag removed from the valid addresses.
  7. You can promote your current day's or week's events in your lobby or other high-traffic location by customizing promotion spuds to create effective digital signage displays. To provide event-driven digital signage, all you need is a computer monitor or other device that displays HTML-formatted content and a promotion spud customized to make event information visible at a reasonable distance. I'd like to know which promotion spuds to use and how to customize them. Tip If you have a digital signage system that does not display HTML-formatted content, you can generate a display from one of the data feeds that Trumba automatically generates for every calendar you publish. To provide a developer with the feed URL, follow the instructions described in Publish your events in a mobile app.
  8. Whether you've done nothing to make your website mobile friendly, fully implemented a mobile-responsive site, or created a separate site for mobile users, you can optimize your Trumba calendars for mobile. For each calendar you publish, the Calendar Spuds tab in the Publishing Control Panel automatically includes a Mobile Table spud. The Mobile Table's calendar and event detail views are designed to reflect best practices from existing mobile-optimized Trumba calendars. Mobile Table view is similar to the Classic Table main calendar view except that the mobile view's default settings focus on keeping the calendar width small. For example, by default, Mobile Table view shows only each event's start time, start date, and description, hides some event and calendar actions, and uses the small versions of navigation buttons. Just as with other calendar views, you can customize the mobile view's default settings to meet your specific needs. If you have a separate mobile website, you can embed the Mobile Table spud into a page on that site. Otherwise, you can set the auto detect mobile option for your main calendar spud. With that option set, the device viewers are using automatically determines which view they see. I'd like to learn more about the Trumba mobile options
  9. Trumba spuds are cached for 10 minutes. That is, a version of the webpage containing the spuds gets stored on your local computer so the browser can open it more quickly than it could by returning to the original webpage. If you make and save changes to events and/or spuds and you see those changes when you preview in Trumba Connect, the changes will appear on your live site. You don't have to re-embed the spud code. If you're not seeing the changes on your live site, try this: Wait ten or so minutes (sometimes a little longer if you're testing spuds on a staging site) and refresh the webpage. Be patient. There is a short delay between when you save changes in Trumba Connect and when they go live. To manually refresh the page, you can: Click the previous and next page navigation buttons. Change views using the View Chooser. Vertical Chooser Tabbed Chooser Click a different date or month using the Date Finder. Switch to a different month using the Month List. If refreshing doesn't work, clear your browser history (sometimes called the cache) or try viewing the changes using a different browser. By clearing the cache, you get rid of the outdated versions of the pages that contain your spuds. Not sure how to clear a browser's cache? Each browser handles this a little differently. Check Help for the browser you're using and then perform a web search for how to clear the browser cache for your browser version. Force Refresh You can also try to to “force reload” your browser. Depending on your operating system all you need to do is the following key combination: Windows: Ctrl + F5 Mac/Apple: Apple + R or command + R
  10. Support for UTF-8 character encoding is built in to Trumba Connect. In all of the fields where you provide text, you can type non-English characters, including double-byte characters typical of many Asian languages. This means that you have a lot of leeway in tailoring your calendar visitors' experiences to reflect the languages they speak. Note While you can use non-English characters in text you provide, there are many Trumba Connect user interface elements that will always be in English. MORE INFORMATION: https://www.trumba.com/help/languagesupport.aspx
  11. One person's repeating event is another person's ongoing event. If a multi-day event takes place over the course of several days, doesn't it repeat? Isn't it ongoing? These terms for describing event types are fuzzy at best and they can mean different things to different people. When it comes to creating events that work the way you expect them to, however, it doesn't matter what those event type terms mean to you personally. What does matter is for you to understand how Trumba defines repeating, multi-day, and ongoing. That's what you learn here. Repeating events Repeating events are events, such as classes, meetings, and lap swimming hours, that occur a limited number of times according to a repeating pattern. Note that repeating patterns don't have to be regular and predictable. For example, events can repeat on different days each week or not every day, week, or month. They can even start and end more than once on the same day. Learn more. Multi-day events Multi-day events are events, such as conferences and workshops, that take place over the course of a few days. A multi-day event can have one start and end time, the same start and end time each day, or different start and end times each day. Learn more. Ongoing events Ongoing events are events, such as art exhibits or final examination periods, that take place over a (sometimes extended) period of time. Typically, an ongoing event's start time isn't what matters. For example, an art exhibit takes place in a museum that has standard opening and closing times for different days of the week. During the final exam period, students have several exams at different times. What does matter is the time period during which you have the opportunity to attend. Learn more about ongoing event setup.
  12. Sometimes after you type or paste a URL or email address into a Web link or Email field in the Add/Edit Event or other form, you see an error message that looks similar to this: If the URL or email address looks perfectly valid and you still see the error message, the problem is almost always an extra space at the end. Click your cursor to the far right of the Web link or email field, and then press Backspace to eliminate any stray space character. Click outside the field. The error disappears.
  13. You can use URL parameters to override many of the publishing settings that you choose in the Trumba editing environment. For example, you can: Hide some of the mix-ins by default. Provide links that display common search results. Display a filtered view by default. Display the calendar always with a particular date or event first. Here is a link to a help topic with more information on: The syntax for using parameters in URLs The syntax for using parameters in spud code The available parameters
  14. Set up an event specific notice that is included in the registration confirmation email. This is useful if you want to provide additional information about the event such as a meeting ID and number but only to a person who has registered for an event. Within your event that includes event registration click the Event Registration tab. Notice the option on the left to “Set registration success message”. A popup window will appear where more details can be entered. When a person registers for the event, the Registration Confirmation email will contain the specific details from the Success Message:
  15. Correct - the date format used in the Trumba interface and within the Search Control Spuds will be mm/dd/yyyy. The date format can be changed in you Calendar views, Event Detail views, Mobile and Mobile detail view, Event Actions, Promotion Spuds as well as JSON, RSS and XML feeds. You can also change the date format for the digest (subscribe) email.
  16. You can use the PicMonkey online image editor to edit your Trumba images. PicMonkey provides many editing functions. The PicMonkey edit link is found on the Trumba Update Image popup which can be accessed through the Edit link next to image fields. Within Trumba, the Images tab can also be selected in the upper left corner where images can also be selected and edited.
  17. Trumba has the ability to create "QR Codes" that link to event and object detail views. A QR Code is a bar code image that can be scanned by smart phones to navigate to a web page without having to type the address. A small new icon link in the lower right corner of event detail views provides access to the QR Code image.
  18. The HTML Editor is only available for Trumba Connect account holders and is available for the Description field as well as any multi-text custom field that is created. The HTML Editor is also available for the Email templates for Trumba Connect accounts. The HTML Editor makes it easy to apply basic formatting and insert web links, images and more to the email headers and footers. We've always supported basic HTML and now the HTML Editor makes creating that HTML much easier. For more information see How to use the HTML editor.
  19. Paid event registration feature supports Higher One (formerly CASHNet Payment Processing), which is used by many higher education institutions. See Trumba Paid Registration and HigherOne/CASHNet Payment Gateway Setup for more information.
  20. Trumba has joined the InCommon Federation as a partner, sponsored by University of Washington. InCommon provides a secure trust fabric for research and higher ed, operating an identity management federation and more. Leveraging our Single Sign-On feature is easy and automatic for InCommon members. See the press release for more information.
  21. You can include payment options on invitation-only or open-invitation events. To implement paid registration, you follow these steps: Contact Trumba to request that paid registration features be enabled on your Trumba® Connect account. Learn about the payment process. Determine which payment methods to offer and compare the processes from the visitor’s perspective. Link your Trumba account with your merchant account. Enable payment and refund options on events. If you want to accept payments for events that your visitors register for, you need to establish a payment gateway between your Trumba account and your merchant account. Trumba has support for the following Payment Gateways: Authorize.net, Higher One (CASHNet), Paypal Express Checkout, Instamed, and Stripe.
  22. To better match the design of your site or just because you prefer it, you can customize event and object detail popups and some control and promotion spuds by rounding the border corners. Here is a link to a help topic if you think you may be interested in setting this up for your site: https://www.trumba.com/help/publish/pub_roundcorners.aspx
  23. You can create date icons for use with Promotion Spuds and Tile calendar view. This can create more visual interest and make the date of the event more visible: When designing date icons, you can start from a default design and customize background and border colors, fonts, and more to match your brand identity. Or, you can upload your own date icon image and customize the month, date, and day of week text. You can create an unlimited number of date icons so you have a library of multi-colored date icons that can be used on different promotion spuds and the Tile calendar view. Here is a link to a help topic if you think you may be interested in setting this up for your site: https://www.trumba.com/help/publish/pub_dateicon.aspx Note: The features is only available for Trumba Connect account holders. (To see your account type, click Account Settings and look under Subscription Information.) If you'd like to learn more about the benefits of Trumba Connect accounts, please contact Sales
  24. Trumba spuds cannot be embedded within an email as they are typically stripped out. Trumba spud code is javascript based and email clients will typically strip that out as it detects it as a possible virus, which it isn't. If you set up a digest email within Trumba, you can set these up to be sent out to include the next week, two weeks, next month or all future events. Visitors who want to stay updated about new events can subscribe to your published calendars. https://www.trumba.com/help/subscribe.aspx
  25. The search will scan all events looking for those keywords and not the specific phrase, so you will get the specific phrase as well as any events that match the keywords. If you want to pull just the phrase, you may want to set up a Filter View, this way you can create a Filter View called Contemporary Book Discussion (if that phrase is the description of the event OR a value in a custom field). MORE INFORMATION: https://www.trumba.com/help/api/urlparameters.aspx
  • Create New...